What our Customers say...


My experience with SERVPRO was fantastic. After a flood on Thanksgiving day, Rafael sent his team out immediately, and charged me a super fair price. Rafael, who was also my initial contact, made himself available 24 hours / day until the job was done, even though his technicians were already on it. The 1st tech Jose Almonte, who came to install all the equipment was extremely gracious and worked hard to figure out the best way to approach it. Freddy Lopez came when it was time to pick up all the equipment, and went way beyond his duties to make sure everything was left in great condition. Thank you!! I recommend this company very highly.

Hurricane treatment is not fun but Freddy Lopez made the process easy he explained every phase communicated time frames and made sure everything was left in its best condition…really appreciated his professionalism and efficiency! Request Freddy if you purchase the service you won’t be disappointed.

It isn't easy to find good service at decent price, this guy so far the best service I had in heard. Very nice and respectful young men, I thank you all!

You guys did an absolutely fantastic job getting us dry ....I will be contacting you again if we ever have a problem like this, thanks and have a great day. 

I highly recommend SERVPRO Miami Beach. Recently when I discovered a mold infestation in my home I was frustrated and worried but after I called SERVPRO and spoke to Joe his knowledgeable and professional attitude put me at ease. Joe came over the same morning we spoke and answered all of my many questions calmly and respectfully.

He created a detailed review that gave me confidence. And he made recommendations that have served me tremendously in the interim. I recommend Joe and his team for their level of service, kindness and dependability.

Good, quiet workmanship. Left completely clean.

My experience with SERVPRO of Miami Beach was excellent. Joe Hrbek and his staff responded quickly and took care of everything efficiently and caringly, in spite of the "Covid" hurdles. Very "on top of things" professionals I definitely would call upon them again if needed, and I am certainly recommending them.

Thank you so much. They were great.

I have a couple of experiences working with SERVPRO of Miami Beach, after Hurricane Irma and also with a serious leak damage caused by a terrible plumber; they came immediately after my call, very honest, accurate and effective. I would highly recommend SERVPRO of Miami Beach.

No one is better than Joe and his team!!!!

Very quick response time. Very professional.

Joe Hrbek, owner of MB SERVPRO, was awesome. Immediately responsive whenever we reached out to him. Ismael's crew arrived exactly on time and went to work immediately. Any concerns about COVID-19 were answered before we asked them. Very professional team!

Thanks Joe, your work last night was awesome. I will keep you in mind and refer you to others who might need your service. Thanks again.

Very very helpful and honest!

Thank you all for all you did to help us get through this terrible experience.  I can’t imagine having gone through it without you, Kenya and your team. 

My air conditioning went out for a month, leading to a mold situation that left my apartment uninhabitable and destroyed many of my possessions. I highly recommend SERVPRO as the first call you make when remediating mold situations. I contacted 4 different companies and they were the most helpful by far. They came out the next business day to provide a no cost assessment and educated me about my options, what the role of an assessor is and about the particulars of my situation. By far their advice made the most sense and their rates were the lowest. Get their expert advice before you make a potentially costly mistake! Other companies were over 3x as much!

Super help. Kenya very professional super nice.

Thank you! I will recommend your company!

Joe and SERVPRO are Most Supportive and Helpful Service Providers in Town. What differentiates them from the other dozens of people that attended our flat in a moment of emergency is the level of care and relentless support focused on prompt resolution of the problem. The price was also more than competitive and fairer and Joe was seriously avaialble 24/7.  A gem to be trusted- you will be in great hands.
Thank you.

Called Joe at SERVPRO Miami Beach when I was in a bind. Joe was highly knowledgeable about my situation and very professional in responding right away with some great advice!

Many thanks to Joe and his team for managing a sensitive clean-up following a family member's death. They did a tremendous job restoring the room and were responsive, prompt and professional. I would highly recommend Joe and his team, I can’t thank them enough.

SERVPRO was simply awesome!

You guys did a great job. It's beautiful. Thank you.

It's a thousand percent better. Thank you. Your people are amazing.

Love your people! Can't tell you how much I appreciate everything you and your team are doing! Mold tests all back clean. Woohoo!

You guys were amazing. Old-style professional service is impossible to find these days. I'll be telling my friends about your company.

I had a roof leak and within 2 hours of the call, SERVPRO Miami Beach was at my home to mitigate the water damage. The owner is trustworthy, staff is clean and the pricing was 1/2 of what I expected it to be based on past experience with other co's that I've used in the past. Thrilled with the outcome!

I had a roof leak and within 2 hours of the call, SERVPRO Miami Beach was at my home to mitigate the water damage. The owner is trustworthy, staff is clean and the pricing was 1/2 of what I expected it to be based on past experience with other co's that I've used in the past. Thrilled with the outcome!

Your guys are the best. Such nice professional, caring people.

I am very impressed with the level of response and care Joe showed handling the water damage at our house. He went above and beyond the common service you would expect from a good company. The services provided were excellent. I would recommend Joe and his staff for anything related to water damage, mold mitigation, etc. They are top notch service for the Miami area.

Th odor is gone. The floors look great!

Joe at SERVPRO of Miami Beach provided us with an amazing service. His team were great every step of the way during the cleaning of our space. They were quick to resolve any unforeseen situations that arose during the job and did so with great attitude. Joe kept us informed with updates and provided solutions in real time. I can not express enough how satisfied we are with the job and their performance. Thank you Joe and team!

The team at SERVPRO exceeded our expectations in just about every way. They were professional and communicative and actually went above and beyond the scope of cleaning that we originally assumed was needed. I'm grateful for their flexibility in regards to the amount of work this job ended up requiring - they gave us extended time and additional equipment to be sure the clean up was 100% complete. I recommend this team without hesitation.

We found Joe and the folks at SERVPRO to be most responsive--replies to calls and emails came immediately--and responsible, their major concerns were for our comfort and convenience. Joe's assistance and advice were invaluable.

SERVPRO of Miami Beach exemplifies the commitment of SERVPRO to serve the needs of those who have suffered a loss.
They were prompt and extremely professional.

Extremely helpful, kind, thoughtful, would recommend to any best friend or family member. Very patient.

They did an awesome job!! It's amazing!! Total transformation.

10 out of 10

Very responsive and helpful. (2x customer)

You have been very knowledgeable and helpful, thank you for your help.

"Thanks so much SERVPRO team for your prompt professional service and attention to detail. I would like to say I look forward to working with you in the future. THANKS!"

"I hope never to have a need to call them again, but if an emergency does arise I would call for their help.”

“The SERVPRO team was very professional, and just as importantly fast and responsive. They really helped us at a chaotic time. They were professional and respectful of the complexities involved with a difficult situation

10 out of 10 stars.

Great service and quick response. Would highly recommend!

The above neighbor had a repairman (not sure which franchise they used, but was on Miami Beach), make serious goof with sprinkler head and completely flooded my apartment and did some water damage to six more apartments.  SERVPRO was called in by that company and were onsite within an hour with full equipment and wonderful staff.  They stripped carpet out and removed wall/floor boards, cut hole and ten fans, two humidifiers later, no mold.  Dry wall damage from the falling water, not from mold.  Best service you can ask for in Miami. The owner of the company that was responsible is paying for the service, but what he is also getting is a very up to date review of what is damage and what claims are not related.  Saves him big time on litigation. See here.

I had SERVPRO come out in the middle of the night after a major water leak. They were prompt, considerate and very professional. I felt I was in good hands and they took care of cleaning up and drying out the apartment in a timely manner. It was great working with you!! Thanks!! See here.

When the river nearby flooded our home, it caused so much damage to the structure and our possessions. Your company thankfully helped us to go over all the damages and get everything replaced or fixed.

We are truly grateful for the hard work and dedication your team placed on us through these hard times thank you.

The SERVPRO group was amazing. They were very thorough, very helpful, and professional. I would highly recommend this group for any cleanup project. 10 out of 10 stars!

Green spots appeared at the roof of my bathroom, I called Joe at SERVPRO and he was incredibly professional, he took the time to explain me in detail what was happening and he solve the problem in a very convenient way. Reliable, efficient, professional and VERY kind.

Thank goodness! That was a complete nightmare and you all saved the day. Thank you, again!

Thank you for the fast and efficient work. I will keep you in mind for further clients.

Kenya at the office was superb. Greg and his team went above and beyond in their attention to detail. Best customer service ever. I will recommend to all my social media fans from my TV segment Univision.

The men on the crew you have assembled are as exceptionally courteous and likable a pair of guys as anyone could ever hope to meet. That goes a long way in taking some of the sting out of a tough situation.

The guys did a fantastic job yesterday. They were awesome."

5 stars. They were great.

You guys were fabulous. You went above and beyond.

You guys did a great job!

I wanted to tell you what an amazing job you guys did, and wonderful you all are.  Really, I mean you were just amazing, I don't think I could have gotten through with it with other people running it, and you saved a lot of my house. I want to thank you for being so patient and kind, and I will recommend you highly to everyone.

Recently used SERVPRO to address smoke and fire damage following a kitchen fire.  Joe and his team were able to address all my needs.  The work was professionally done and did not exceed initial estimate.  Joe's invoice was very detailed and made the insurance claim much easier than if I'd have to do it on my own.  Highly recommend Joe and his team for repair of fire and smoke damage.

I have been dealing with Greg since this ordeal began on Thursday and very much appreciate how great it's been to have had Greg help us out throughout the entire process. He has been informative, courteous and professional! In fact, doubly so, as he's had to patiently explain everything twice; once to me over the phone, and the second time to Ana, who's at the property! I'm grateful to be speaking with the same person from the beginning, all the way through to the end, and not having to explain things over to a new person each time I called. 

Customer service is a dying art, but I'm glad to say that Greg Swenson has given us excellent customer service so far; answering all calls, texts, emails, and questions! He has made this whole difficult situation much easier to deal with. Thank you.